Ming Wong, Kontakthope

Privacy policy

(updated: April 6, 2023)

Fluentum gGmbH ("Fluentum") may revise this policy ("Privacy Policy") from time to time by updating this page. You can review the Privacy Policy at any time by visiting the Privacy Policy link at the bottom of one or more pages on the Fluentum web site ("Web Site") or by contacting privacy@fluentum.org requesting a current copy. The term "You" as used herein refers to all individuals and/or entities accessing this Web Site or Fluentum's official page on Instagram, contacting Fluentum or being contacted by Fluentum for any reason or else interacting with Fluentum.

Data collected by Fluentum

When You access and use the Web Site or Fluentum's official page on Instagram, contact Fluentum or are being contacted by Fluentum for any reason or else interact with Fluentum, Fluentum may collect certain information ("Your Data") in accordance with this Privacy Policy. The collection, storage, use and any other form of processing Your Data by Fluentum occurs exclusively in the interest of Fluentum's operations. Fluentum will not sell, transmit, disseminate or else disclose Your Data for any other purpose. Insofar as You can - even if only in theory - be identified by Your Data, they constitute "personal data". This applies to Your Name and Your personal email address, but can also be the case for more elements of Your Data, including such relating to Your use of the Web Site.

When You access and use the Web Site, certain information, including Your IP address, is automatically logged. Fluentum generally saves such invariably and automatically stored log data only for a very limited amount of time and only to prevent abuse of the Web Site; analysis of this very limited and invariably collected information for other purposes – if any – will only use aggregated and anonymized log data.

The Web Site uses the platform Vimeo for some embedded videos. The "do not track mode" offered by Vimeo has been enabled, but once you play an embedded video, a cookie may be placed and Your Data may be tracked and processed by Vimeo, Inc., the operating company of Vimeo. According to Vimeo, Inc., the information in particular serves the purposes to record video statistics, to improve user-friendliness and to avoid improper actions. Solely responsible for the processing of Your Data in relation to the playback of videos is Vimeo, Inc., 555 West 18th Street, New York, NY 10011, USA; if You want to ensure that Vimeo, Inc., does not receive Your Data, do not click on the embedded videos on the Web Site. Further information can be found in Vimeo, Inc.'s privacy policy: https://vimeo.com/privacy.

When You contact Fluentum, are contacted by Fluentum, or else interact with Fluentum, including registering on the Web Site, or applying for a position at Fluentum, Fluentum will collect and store Your Data as provided by You or on Your behalf (e.g. Your name, contact details, email address, phone number, etc.) to the extent necessary to contact You, to document the event, and to deal with the request or concern at hand. Fluentum will generally not collect personal data other than from You or from persons or entities acting on Your behalf.

When You visit Fluentum's official page on Instagram (https://www.instagram.com/fluentumcollection), certain information regarding You and Your interactions with this page will be processed; Instagram utilizes Cookies and – if You are logged into an Instagram account – account information to collect and analyze this data. This processing of personal data is controlled exclusively by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Further information on Instagram’s use of Your Data can be found in Instagram’s privacy policy: https://www.instagram.com/about/legal/privacy/.

We distribute our newsletter through the email service provider Brevo (Sendinblue GmbH), Köpenicker Str. 126, 10179 Berlin, Germany. Brevo is prohibited from selling or using your email address for any purpose other than sending our newsletters. Further information on Brevo's service and its strict adherence to data protection requirements can be found here: https://www.brevo.com/information-for-email-recipients/. You can unsubscribe from our newsletter at any time, i.e. withdraw your consent. A link to unsubscribe from the newsletter can be found at the end of every newsletter. Your email address will be deleted when you unsubscribe from the newsletter and in accordance with legal requirements.

When You visit Fluentum’s premises, Your image and Your movements will be captured and recorded by video surveillance cameras; sound is neither picked up nor recorded by the cameras in operation. Video surveillance serves safety purposes and helps prevent criminal acts, facilitate their prosecution, and secure evidence. Fluentum will not access, further process or transfer recorded video surveillance footage for other than the aforementioned purposes. Unless further storage and/or transfer to law enforcement is required for these purposes, recorded video surveillance footage is deleted on a regular basis.

Legal information regarding personal data and processing

There are special provisions regarding the protection of personal data, in particular the German Federal Data Protection Act (Bundesdatenschutzgesetz – BDSG) and the Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR). Fluentum will process personal data strictly in accordance with these provisions. According to these provisions, Fluentum is legally obligated to provide You with the following information:


Responsible for the collection and processing of personal data and the determination of the purposes and means is Fluentum gGmbH, Clayallee 174, 14195 Berlin, Germany, telephone: +49 30 2864 4479 for the use of this Web Site and the Instagram page and for general inquiries with Fluentum. Please contact us at privacy@fluentum.org with any queries regarding data protection.

Purposes of processing personal data and legal basis / Legitimate interests

Fluentum processes personal data exclusively for its own purposes, in particular (but not limited to) contacting You, attributing, answering and archiving Your queries, improving, optimizing and making our our offerings and this Web Site more user-friendly and to prevent and persecute illegal abuse.

The legal basis of processing personal data is, if You have not given consent to the processing, art. 6 para. 1 subpara. 1 lit. f GDPR, or, within the framework of a contract or while negotiating a contract, art. 6 para. 1 subpara. 1 lit. b GDPR. If You have given consent to the processing, the legal basis is art. 6 para. 1 subpara. 1 lit. a GDPR.

Fluentum's legitimate interests pursued by processing personal data are the unhindered and reasonable administration of Fluentum's day-to-day operations, in particular by allowing and facilitating the communication with people interested in Fluentum, the documentation of processes, the compliance with legal obligations, the prevention of detrimental and abusive interferences, and the further development and improvement of our offerings and processes.

Recipients of personal data

Personal data collected by or on behalf of the controller will exclusively be stored and processed by Fluentum and enterprises that are acting on behalf of Fluentum and are subject to obligations of diligence and confidentiality. Fluentum does not intend to transfer personal data to other third parties.

Personal data will be processed in the EU. If personal data is transferred to a party acting on behalf of Fluentum and located outside the EU without Your express consent, Your rights will be protected by appropriate safeguards — in particular by standard data protection clauses. You can request a copy of such standard data protection clauses at privacy@fluentum.org.

Storage period

Personal data will generally be stored for as long as they are deemed to serve Fluentum's legitimate interests as outlined above or Fluentum is under an obligation to retain the information. The rights of the data subject as outlined below remain unaffected.

Your rights

  • You are entitled to obtain from Fluentum free-of-charge confirmation as to whether or not personal data concerning You are being processed. Where this is the case, You are further entitled to obtain access to the personal data and additional information in accordance with art. 15 GDPR.
  • In case personal data concerning You is inaccurate or incomplete, You have the right to obtain rectification or completion. In the instances covered by art. 17 and art. 18 GDPR, You are entitled to request the erasure or the blocking / restriction of processing of data.
  • You have, in accordance with art. 21 GDPR, the right to object, on grounds relating to Your particular situation, at any time to processing of personal data concerning You, even where Fluentum pursues legitimate interests. You can object, without cause, at any time to processing of personal data concerning You for direct marketing purposes.
  • Furthermore, You are entitled to request in accordance with art. 20 GDPR the transmission of personal data concerning You and provided by You to You or directly to another data controller.
  • Where processing Your Data is based on Your consent, You have the right to withdraw Your consent at any time, without affecting the lawfulness of processing based on Your consent before its withdrawal.
  • If You consider that the processing of personal data relating to You infringes applicable law, You have the right to lodge a complaint with a supervisory authority. Such complaint will not prejudice any other administrative or judicial remedy. The competent supervisory authority for Fluentum is: Berliner Beauftragte für Datenschutz und Informationsfreiheit, Alt-Moabit 59-61, 10555 Berlin, Germany, https://www.datenschutz-berlin.de.

No obligation to provide personal data

You are generally required neither by law nor contract to provide Fluentum with personal data. If You want to use the full functionality of this Web Site, You have to consent to the use of Cookies. If You opt to register, request further information regarding Fluentum or our offerings, or contact Fluentum, it is generally mandatory to provide Fluentum with certain information regarding Your affiliation and Your contact details. Otherwise, we might be unable to communicate with You or enter into a relationship with You. You may, however, choose to provide us with so-called "role contact details" (e.g., a departmental email address, a switchboard phone number, etc.) that do not allow Fluentum to identify You as an individual.